Starlit Voice Ltd.
Terms & Conditions

Terms, Conditions, Release of Liability Agreement, Late Pick-Up Policy, and Behavior Policy With Regards To Starlit Voice Events/Courses/Classes

I hereby acknowledge that I am over the age of 18, that I am the parent and/or legal guardian of the child (“Child”), or children registered for this event/course/class, and that I have the authority to make agreements on behalf of Child. I further acknowledge that I have voluntarily chosen to enroll Child in, or attend an event hosted by, Starlit Voice (The Company.) I also give consent to Child’s participation in Company-related activities. I also acknowledge that all of the terms listed in this document apply to me, as well, when I attend an event.


I understand that certain risks are inherent in any recreational/educational activity. While I understand that Starlit Voice will take all reasonable steps to safeguard Child or Child’s property,  I knowingly and voluntarily assume all risks of injury or harm that may be due to a classroom activity or the actions of fellow students. I also understand and agree that it is my and Child’s responsibility to safeguard his or her personal belongings, and I knowingly and voluntarily assume all risk that personal belongings brought to event/course/class may be lost, misplaced, damaged, or stolen. I hereby waive and release Starlit Voice and its owners, agents, partners, representatives, employees, contractors, staff, and other students from any liability, including but not limited to claims based on negligence or some other act or omission, for any injury, illness, or harm to Child or damage of any personal property, including but not limited to musical instruments, incurred while attending Starlit Voice-related activities.


For everyone’s safety, children must follow all staff instructions. I understand that if a Child’s actions or attitude are deemed detrimental to other participants, staff, or the general atmosphere, he or she may be sent home without any reimbursement for any payment to Starlit Voice. I agree to accept full responsibility, financially or otherwise, for the conduct of the Child — including paying restitution for damage to equipment, property, and facilities, including the personal property of other participants and the Company. Starlit Voice is not required or expected to protect event/course/class participants from theft or damage to personal property.

  1. Admission

Submission of an enrolment form and class fee is mandatory prior to the commencement of any class. Payments can be made at the time of registration or by bank transfer or cheque. Cheques payable to “Starlit Voice Limited”. Starlit Voice will be closed on Sundays and public holidays.

Additional Charges & Fees

Please note fees must be paid in full by the 2nd Class of term or the term fee may be subject to a 10% surcharge at the discretion of the company.

Incorrectly written & returned cheques are subject to a 10% charge. Please pay special attention to the payee and the tuition fee.

– Cheque, delivered by post payable to Starlit Voice Limited, Unit 1003, 10/f, Knutsford Commercial Building, 4-5 Knutsford Terrace, Tsim Sha Tsui, Hong Kong

– Deposit/Bank transfer, send photo of deposit slip or receipt to or Whatapps to 63298099 N:B Please specify the name of the student ,course name and school (where applicable).

– Hang Seng Bank – A/C (024)-369-208251-001

*In the event of sickness, refunds will only be possible with a doctor’s note. Prior notice of cancellation will only be permitted for one class per term

  1. Disputes

In the event of a dispute the decision of Starlit Voice will be final and conclusive.

  1. Absence:

Centre Classes Only

In the event of sickness, refunds will only be possible with a doctor’s note. Prior notice of cancellation will only be permitted once per term. Please make note of all class dates, no refunds or make up sessions will be given for any missed classes. Please refer to the ‘UTC Term Schedule’ list online.

Extra-Curricular Activities-School Venues

Please make note of all class dates, no refunds or make ups will be given for any missed classes. Please refer to the ‘ECA Program Term Dates’ list online.

  1. Arrangements during Adverse Weather Conditions

Classes will be held as scheduled when:

  • Typhoon Signal No. 3 or below/ Amber or Red Rainstorm Warning is in force.
  • Typhoon Signal No. 8 or above/Black Rainstorm Warning is lowered before 7:00am (all day classes).
  • Typhoon Signal No. 8 or above/Black Rainstorm Warning is lowered at or before 12:00 noon (afternoon classes).*

*In the event that the school has been closed for the day as stated on the school’s website, scheduled ECA classes will also be cancelled.

Classes will be dismissed immediately or cancelled when:

  • The Observatory hoists the Typhoon Signal No. 8 or above.
  • A Black Rainstorm Warning is in force.
  • Typhoon Signal No. 8 or above is hoisted within 2 hours before the scheduled class time.
  • There will be no makeup class in the event ECAs has been cancelled due to weather conditions. 

Class Cancellations

In the event of sudden cancellation of classes caused by announcements from the EDB, the Hong Kong Observatory, one of our partner schools, or for any reason out of the control of Starlit Voice, no refunds or makeup classes will be offered except at the discretion of Starlit Voice Ltd.

  1. Health Matters

We reserve the right to refuse attendance of any student who is ill or showing symptoms of illness. Staff may check the student’s temperature as deemed necessary.

It is the parents’ responsibility to keep the students’ health information and emergency contact details accurate and up-to-date. Any special medical conditions or allergies must be disclosed to Starlit Voice.


I understand and agree that I am responsible for determining Child’s medical, physical or other qualifications and suitability for participating in the event/course/class and its activities. I agree to disclose to Starlit Voice and its staff any pertinent medical, physical, or other conditions and special needs that may affect Child’s participation in these activities. I understand measures will be taken to safeguard the health and safety of all participants; however, in the event of need I hereby grant permission of Starlit Voice or its authorized representatives to arrange for such medical care that Child may require. This includes minor medical care by Starlit Voice staff members. In the event of serious injury or illness, Starlit Voice will follow the protocol as set out by the center/school in which the event/course/class is taking place. In the event that no such protocol exists, Starlit Voice will call the emergency services. Starlit Voice will also use all reasonable efforts to contact the parent, guardian and/or people listed as emergency contacts. I am aware that Starlit Voice assumes no liability for the costs or provision of medical care in the event that care is needed during or after this program.

  1. Withdrawal

Starlit Voice requires one month notice prior to withdrawal from our classes. There is a strictly NO refund or credit of any class fee or charges paid.

Starlit Voice reserves the right to vary programs and to reschedule or cancel an event if it is under-subscribed or for any other reason. Starlit Voice aims to give participants at least 1 week’s notice if an event is rescheduled or cancelled, and give a full refund for cancelled events.

  1. Liability

For safety reasons, unless previously arranged with staff, please do not leave your child unattended at our partner schools before or after class without adult supervision. Starlit Voice will not be responsible or liable, directly or indirectly, for any injury or loss of property/ damage of personal property in the partner schools.

During out of school rehearsals, performances and classes children must be left in the care of a current Starlit Voice Company Member. A list of our current staff can be found on our website under ‘About us’ tab. Professional Actors and other outside practitioners employed specifically for the purposes of production or guest lecturing are not deemed ‘Starlit Voice Company Members’ and will not be liable to take responsibility for a child’s welfare. Starlit Voice cannot be held responsible for any incident occurring from negligence, where a child has been not left by a parent or guardian under the supervision of a Starlit Voice Company Member.

  1. Appropriate Clothing

Students should wear appropriate, comfortable clothes that allow freedom of movement during the class.

  1. Behavior Policy

Starlit Voice staff works hard to ensure that everyone has a safe, educational, and fun time while participating in our programs. Behaviors which disrupt staff from effectively supervising, instructing, or interacting with participants will not be tolerated. Such behaviors may include, but are not limited to:

  •  Refusing to follow staff instructions, behavior guidelines, or program rules
  •  Refusing to participate in activities or cooperate with staff
  •  Using profanity, vulgarity, ethnic slurs, or obscenity
  •  Leaving a program without permission
  •  Excluding other participants
  •  Teasing, making fun, or bullying of other participants or staff
  •  Stealing or damaging property
  •  Using equipment and materials inappropriately and/or without permission
  •  Endangering the health and safety of children and/or staff
  •  Threatening other participants or staff
  •  Pushing, shoving, hitting, kicking, and/or biting other participants or staff
  •  Using of illicit drugs, alcohol, or tobacco or sexual conduct of any kind 

The following actions will be taken if the above mentioned behaviors are observed:

  • Step 1:  Staff will issue a verbal warning and redirect the participant to a more appropriate behavior.
  • Step 2: Staff will remove the participant from the group to discuss the behavior.
  • Step 3: Staff will remove the participant from the group for a time-out, and will notify the parent of the behavior. Notification will vary, depending on staffing, and might be done by phone, email, or in person. 
  • Step 4: Staff will call the participant’s parent or emergency contact to have the participant picked up immediately. 

The above steps are generally taken, in the order listed, over the course of a single session of the program. In cases of particularly malicious and/or problematic behavior, a step, or steps, might be skipped. If a participant gets to Step 4, he or she may return to the program for the next session only after discussion with the Director, but will be at Step 3 upon return. Participants who get to Step 3 or 4 more than once may be dismissed from the program, and might be barred from registering for future programs.

No refunds will be issued in the case of dismissal from a program based on inappropriate behavior.

Important: While we might like to have eyes in the backs of our heads, we really don’t. Children retaliating against another participant is also considered disruptive behavior, so please encourage your children to speak up, and tell an instructor, if they are having problems.

10. Use of Images

Starlit Voice reserves the right to use photographs and/or recordings of students taken during classes or activities for the use of educational, training or promotional purposes. Any objection to such use must be made in writing to Starlit Voice.


Some Starlit Voice sessions may be videotaped or photographed. I grant permission for the use of Child’s image, voice, and work created at the event/course/class, which may be captured through video, photo, digital camera or other media, for Starlit Voice and/or event/course/class training, promotional materials and publications, and other commercial purposes. Any objection to such use must be made in writing to Starlit Voice.

By enrolling your children in Starlit Voice Classes you are agreeing to our Terms & Conditions

Effective from July 2019

For further information, please contact us at:

2108 2180