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Studio Starlit

Dear valued customer,

At Studio Starlit, we are more than just a theatre company; we strive to provide the best possible experiences for our audiences and students. We are conducting a short survey and would greatly appreciate your feedback.

Your responses will inform our decision-making and help us create better shows and classes in the future. The survey should only take a few minutes to complete.

Thank you for taking the time to share your thoughts with us. Your feedback is invaluable and will help us continue to provide high-quality theatre experiences for our community.

Sincerely,

The Studio Starlit team

By clicking submit, you agree to Studio Starlit’s Terms of Service. You also acknowledge Studio Starlit’s Privacy Policy and Child Protection & Safeguarding Policy. And you grant Studio Starlit permission to process the submitted information accordingly.

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About us

Studio Starlit is a unique and unconventional theatre production company dedicated to nurturing the talents and charisma of all young performers and public speakers. Our courses are more than just study subjects; they are a journey of self-discovery, growth and character development, designed to meet the highest international standards. Through our core values of Empathy, Focus, Knowledge, and Control we aim for our students to shine from within!

1003-05, 10/F,
Knutsford Commercial Building,
4-5 Knutsford Terrace,
Tsim Sha Tsui,
Hong Kong

Copyright 2023 © All Rights Reserved

Web development & Design by Hanco Kamper

error: © Studio Starlit

Studio Starlit
Terms & Conditions

Terms, Conditions, Release of Liability Agreement, Late Pick-Up Policy, and Behavior Policy With Regards To Starlit Voice Events/Courses/Classes.

I hereby acknowledge that I am over the age of 18, that I am the parent and/or legal guardian of the child (“Child”), or children registered for this event/course/class, and that I have the authority to make agreements on behalf of Child. I further acknowledge that I have voluntarily chosen to enroll Child in or attend an event hosted by, Starlit Voice (The Company) I also give consent to Child’s participation in Company-related activities. I also acknowledge that all of the terms listed in Terms, Conditions, Release of Liability Agreement, Late Pick-Up Policy, and Behavior Policy With Regards To Starlit Voice Events/Courses/Classes.

I hereby acknowledge that I am over the age of 18, that I am the parent and/or legal guardian of the child (“Child”), or children registered for this event/course/class, and that I have the authority to make agreements on behalf of Child. I further acknowledge that I have voluntarily chosen to enroll Child in or attend an event hosted by, Starlit Voice (The Company.) I also give consent to Child’s participation in Company-related activities. I also acknowledge that all of the terms listed in this document apply to me, as well, when I attend an event.

ACCEPTANCE OF RISKS AND RELEASE FROM LIABILITY
I understand that certain risks are inherent in any recreational/educational activity. While I understand that Starlit Voice will take all reasonable steps to safeguard Child or Child’s property, I knowingly and voluntarily assume all risks of injury or harm that may be due to a classroom activity or the actions of fellow students. I also understand and agree that it is my and Child’s responsibility to safeguard his or her personal belongings, and I knowingly and voluntarily assume all risk that personal belongings brought to the event/course/class may be lost, misplaced, damaged, or stolen. I hereby waive and release Starlit Voice and its owners, agents, partners, representatives, employees, contractors, staff, and other students from any liability, including but not limited to claims based on negligence or some other act or omission, for any injury, illness, or harm to Child or damage of any personal property, including but not limited to musical instruments, incurred while attending Starlit Voice-related activities.

SAFETY & CONDUCT
For everyone’s safety, children must follow all staff instructions. I understand that if a Child’s actions or attitude are deemed detrimental to other participants, staff, or the general atmosphere, he or she may be sent home without any reimbursement for any payment to Starlit Voice. I agree to accept full responsibility, financially or otherwise, for the conduct of the Child — including paying restitution for damage to equipment, property, and facilities, including the personal property of other participants and the Company. Starlit Voice is not required or expected to protect event/course/class participants from theft or damage to personal property.

ADMISSION
Submission of an enrolment form and class fee is mandatory prior to the commencement of any class. Payments can be made at the time of registration or by bank transfer or FPS.

ADDITIONAL CHARGE & FEE
Please note fees must be paid in full by the 2nd Class of the term or the fee may be subject to a 10%
surcharge at the discretion of the Company.

FPS (Starlit Voice Limited – 103461166), please send a photo or screen capture of the transaction slip to WhatsApp at +852 60844111. Please specify the student name, course name and school (where applicable).
Deposit/Bank transfer (Hang Seng Bank – A/C (024)-369-208251-001) please send a photo or screen capture of the deposit slip or receipt to jasmine.wong@starlitvoice.com or WhatsApp to +852 60844111. Please specify the student name, course name and school (where applicable).

*In the event of sickness, refunds will only be possible with a doctor’s note. Prior notice of cancellation will only be permitted for one class per term

ABSENCE

Centre Classes Only
In the event of sickness, refunds will only be possible with a doctor’s note. Prior notice of cancellation will only be permitted once per term. Please make note of all class dates, no refunds or make-up sessions will be given for any missed classes. Please refer to the ‘UTC Term Schedule list online.

Extra-Curricular Activities-School Venues
Please make note of all class dates, no refunds or make-ups will be given for any missed classes. Please refer to the ‘ECA Program Term Dates’ list online.

WITHDRAWAL
Starlit Voice requires one month’s notice prior to withdrawal from our classes. There is strictly NO refund or credit of any class fee or charges paid.
Starlit Voice reserves the right to vary programs and to reschedule or cancel an event if it is undersubscribed or for any other reason. Starlit Voice aims to give participants at least 1 week’s notice if an event is rescheduled or cancelled, and give a full refund for cancelled events.

CLASS CANCELLATION
In the event of sudden cancellation of classes caused by announcements from the EDB, the Hong Kong Observatory, one of our partner schools, or for any reason out of the control of Starlit Voice, no refunds or makeup classes will be offered except at the discretion of Starlit Voice Ltd.

ARRANGEMENTS DURING ADVERSE WEATHER CONDITIONS

Classes will be held as scheduled when:
- Typhoon Signal No. 3 or below/ Amber or Red Rainstorm Warning is in force.
- Typhoon Signal No. 8 or above/Black Rainstorm Warning is lowered before 7:00 am (all day classes).
- Typhoon Signal No. 8 or above/Black Rainstorm Warning is lowered at or before 12:00 noon (afternoon classes).*

*In the event that the school has been closed for the day as stated on the school’s website, scheduled ECA classes will also be cancelled.

Classes will be dismissed immediately or cancelled when:
- The Observatory hoists Typhoon Signal No. 8 or above.
- A Black Rainstorm Warning is in force.
- Typhoon Signal No. 8 or above is hoisted within 2 hours before the scheduled class time.

There will be no makeup class in the event ECAs have been cancelled due to weather conditions.

HEALTH MATTERS
We reserve the right to refuse attendance of any student who is ill or showing symptoms of illness. Staff may check the student’s temperature as deemed necessary.
It is the parent’s responsibility to keep the students’ health information and emergency contact details accurate and up-to-date. Any special medical conditions or allergies must be disclosed to Starlit Voice.

MEDICAL AUTHORIZATION & SPECIAL NEEDS
I understand and agree that I am responsible for determining the Child’s medical, physical or other qualifications and suitability for participating in the event/course/class and its activities. I agree to disclose to Starlit Voice and its staff any pertinent medical, physical, or other conditions and special needs that may affect Child’s participation in these activities. I understand measures will be taken to safeguard the health and safety of all participants; however, in the event of need, I hereby grant Starlit Voice or its authorized representatives’ permission to arrange for such medical care that Child may require. This includes minor medical care by Starlit Voice staff members. In the event of serious injury or illness, Starlit Voice will follow the protocol set out by the center/school where the event/course/class is taking place. In the event that no such protocol exists, Starlit Voice will call the emergency services. Starlit Voice will also use all reasonable efforts to contact the parent, guardian and/or people listed as emergency contacts. I am aware that Starlit Voice assumes no liability for the costs or provision of medical care in the event that care is needed during or after this program.

APPROPRIATE CLOTHING
Students should wear appropriate, comfortable clothes that allow freedom of movement during the class.

BEHAVIOR POLICY
Starlit Voice staff works hard to ensure that everyone has a safe, educational, and fun time while participating in our programs. Behaviors which disrupt staff from effectively supervising, instructing, or interacting with participants will not be tolerated. Such behaviors may include, but are not limited to:

Refusing to follow staff instructions, behavior guidelines, or program rules
Refusing to participate in activities or cooperate with staff
Using profanity, vulgarity, ethnic slurs, or obscenity
Leaving a program without permission
Excluding other participants
Teasing, making fun, or bullying other participants or staff
Stealing or damaging property
Using equipment and materials inappropriately and/or without permission
Endangering the health and safety of children and/or staff
Threatening other participants or staff
Pushing, shoving, hitting, kicking, and/or biting other participants or staff
Using of illicit drugs, alcohol, or tobacco or sexual conduct of any kind

The following actions will be taken if the above-mentioned behaviors are observed:

Step 1:
Staff will issue a verbal warning and redirect the participant to a more appropriate behavior.
Step 2:
Staff will remove the participant from the group to discuss the behavior.
Step 3:
Staff will remove the participant from the group for a time-out and notify the parent of the behavior. Notification will vary, depending on staffing, and might be done by phone, email, or in person.
Step 4:
Staff will call the participant’s parent or emergency contact to have the participant picked up immediately.

The above steps are generally taken, in the order listed, over the course of a single session of the program. In cases of particularly malicious and/or problematic behavior, a step, or steps, might be skipped. If a participant gets to Step 4, he or she may return to the program for the next session only after discussion with the Director but will be at Step 3 upon return. Participants who get to Step 3 or 4 more than once may be dismissed from the program and might be barred from registering for future programs.
No refunds will be issued in the case of dismissal from a program based on inappropriate behavior. Important: While we might like to have eyes on the backs of our heads, we really don’t. Children retaliating against another participant is also considered disruptive behavior, so please encourage your children to speak up, and tell an instructor, if they are having problems.

LIABILITY
For safety reasons, unless previously arranged with the staff, please do not leave your child unattended at our partner schools before or after class without adult supervision. Starlit Voice will not be responsible or liable, directly or indirectly, for any injury or loss of property/ damage of personal property in the partner schools.
During out-of-school rehearsals, performances and classes children must be left in the care of a current Starlit Voice Company Member. A list of our current staff can be found on our website under the ‘About Us’ tab. Professional Actors and other outside practitioners employed specifically for the purposes of production or guest lecturing are not deemed ‘Starlit Voice Company Members’ and will not be liable to take responsibility for a child’s welfare. Starlit Voice cannot be held responsible for any incident occurring from negligence, where a child has been not left by a parent or guardian under the supervision of a Starlit Voice Company Member.

USE OF IMAGE
Starlit Voice reserves the right to use photographs and/or recordings of students taken during classes or activities for the use of educational, training or promotional purposes. Any objection to such use must be made in writing to Starlit Voice.

PHOTO & VIDEO RELEASE
Some Starlit Voice sessions may be videotaped or photographed. I grant permission for the use of Child’s image, voice, and work created at the event/course/class, which may be captured through video, photo, digital camera or other media, for Starlit Voice and/or event/course/class training, promotional materials and publications, and other commercial purposes. Any objection to such use must be made in writing to Starlit Voice.
By enrolling your children in Starlit Voice Classes you are agreeing to our Terms & Conditions

DISPUTE
In the event of a dispute, the decision of Starlit Voice will be final and conclusive.

Studio Starlit
Child Protection
& Safeguarding

Code of Conduct

Starlit Voice Limited is committed to the safety and protection of pupils. This Code of Conduct applies to all members of staff, external contractors, volunteers and guests of Starlit Voice Limited and those who interact with pupils in both a direct and/or unsupervised capacity.

This Code of Conduct applies to both the public and private conduct of those acting on behalf of Starlit Voice Limited. We must, at all times, be aware of the responsibilities that accompany our work in both professional and private life.

We should be aware of our own and other persons’ vulnerability, especially when working alone with pupils, and be particularly aware that we are responsible for maintaining physical, emotional, and sexual boundaries in such interactions. We must avoid any covert or overt sexual behaviours with those for whom we have responsibility. This includes speech or gestures as well as physical contact that exploits, abuses, or harasses.

We must show prudent discretion before touching a pupil, and be aware of how physical touch may be perceived or received, and whether it would be appropriate.

Starlit Voice Limited staff and volunteers are prohibited at all times from physically disciplining a child.

Physical contact with pupils can be misconstrued both by the recipient and by those who observe it, and should occur only when completely non-sexual and otherwise appropriate.

One-on-one meetings with a pupil are best held in a public area; in a room where the interaction can be (or is being) observed; or in a room with the door left open or which has glass walls, and another staff member is notified about the meeting.

We must always intervene when there is evidence of, or there is reasonable cause to suspect, that pupils are being abused in any way. Suspected abuse or neglect must be reported to the appropriate Starlit Voice Limited staff member, as described in the Starlit Voice Limited. Child Protection and Safeguarding Code of Conduct.

No employees or visitors may inappropriately consume, use or be under the influence of alcohol and/or drugs when supervising or otherwise working with pupils. Starlit Voice Limited venues are no-smoking zones and no form of tobacco or e-cigarettes should be used either off site, when supervising or otherwise working with pupils, or on site at any time.

Adults should never give pupils any drugs, (e-)cigarettes, images or reading material that is inappropriate.

If a staff member recognises that a pupil may be infatuated by them, the Centre Director must be informed immediately.

In signing this declaration, I acknowledge that I have read, or been made aware of, the Starlit Voice Ltd. Child Protection and Safeguarding Policy, and agree that in the course of my association with Starlit Voice Ltd, I must never:

hit, physically assault, or physically or psychologically abuse any child;

act in ways towards any child that may have a negative effect on their development, including their social and relational development;

act in ways that set a negative example for any children present;

engage in sexual activity or have sexual relations with any current pupil of Starlit Voice Limited (of any age) or any former Starlit Voice Limited. pupil under 21 years of age, irrespective of the definition of the age of majority or the way in which consent is legally recognised in the different countries. (Believing that a child is older than s/he, in fact, is cannot be considered an acceptable defence);

have any relations with a child that could be considered exploitation, maltreatment or abuse;

act in ways that may be abusive or put a child at risk of exploitation, maltreatment or abuse;

use language (online /face to face), make suggestions or offer advice that is inappropriate, offensive or abusive;

behave in a manner that is inappropriate or sexually provocative (online, face to face, or any other medium);

establish or engage in continuous contacts with Starlit Voice Limited. students using online personal communication (e-mail, chats, social networks etc.) – only professional online tools and environments the organisation knows about may be used;

do things for children of a personal nature that they can do themselves;

give money, goods or other benefits to a child without the Centre Director being aware of this;

offer transport in my car to a pupil without express parental/management permission unless in the case of emergency;

condone or participate in behaviour by children that is illegal, abusive or endangers their safety;

act in ways intended to shame, humiliate, belittle or degrade children, or otherwise perpetrate any form of emotional abuse;

discriminate against, show differential treatment towards or favour particular children to the exclusion of others.

This list is not exhaustive or exclusive. The basic principle is that you must avoid behaviours that may be inappropriate or potentially abusive towards children.

It is also important that all staff and associates of Starlit Voice Limited, in any contact with children:

are quick to identify situations that may place a child at risk and know how to deal with such situations;

must report any concerns, suspicions or certainties about possible abuse or maltreatment of a child in accordance with the general regulations and this Code of Conduct;

organise work and the workplace in such a way as to minimise any risks;

always be as visible as possible to other adults when working with children;

ensure that members of staff develop a sense of responsibility with regard to the way they operate so that any actions or forms of behaviour that are inappropriate or may lead to abuse of children do not go unnoticed or are tolerated;

maintain the highest personal and professional discipline and integrity;

respect children’s rights and treat children in a fair and honest way with dignity and respect.

Studio Starlit
Severe Weather
Procedures & Policy

Starlit Voice Limited (Starlit Voice or Studio Starlit or the Centre) adheres to official public announcements from the Hong Kong Observatory and the Education Bureau. Broadcasts are usually announced by 6.15am and are repeated at regular and frequent intervals throughout the day.

Studio Starlit runs classes at our Partner Schools (https://starlitvoice.com/partner-school-courses/) and at our Centre. All the Severe Weather Procedures and Policy at our Partner Schools will adhere to the respective schools Procedure and Policy.

FOR OUR CENTRE:

Parents are advised to take note of the following arrangements, which apply in all cases except when our learners are taking external (LAMDA) examinations (see External Examinations – LAMDA below).

Procedures when a signal is raised before a class at the Centre starts:

Typhoon 1	All classes will progress as usual
Typhoon 3	All classes will progress as usual
Pre-Typhoon , Typhoon 8 & above #	All classes will be suspended
Amber Rainstorm	All classes will progress as usual
Red Rainstorm #	All classes will be suspended
Black Rainstorm #	All classes will be suspended

# There will be no refund for classes suspended due to Severe Weather. Studio Starlit will arrange on a best-effort basis a make-up class, but there is no guarantee that a make-up class will take place, and that class will be subject to scheduling from Studio Starlit.

Procedures when a signal is raised during the class at the Centre:

Typhoon 1	All classes will progress as usual
Typhoon 3	All classes will progress as usual
Pre-Typhoon 8/Typhoon 8 or above #	All classes will be dismissed, and parents will be notified to pick up their children. Learners should stay in the classroom/studio of Studio Starlit until picked up by the parents.
Amber Rainstorm	All classes will progress as usual
Red Rainstorm #	All classes will progress, and Learners will remain in the classroom/studio until conditions are safe for them to return home safely or until picked up by the parents.
Black Rainstorm #	All classes will progress, and Learners will remain in the classroom/studio until conditions are safe for them to return home safely or until picked up by the parents.

For information regarding weather conditions, please refer to the information below:

Hong Kong Observatory website: www.weather.gov.hk
Hong Kong Observatory telephone: 187 8200 (Press 1 for Cantonese, 2 for Mandarin, 3 for English)

External Examinations – LAMDA (London Academy of Music and Dramatic Art)

The following Severe Weather guidelines apply for Studio Starlit’s LAMDA Examination.

Typhoon 1	Examination will continue as normal
Typhoon 3	Examination will continue as normal
Pre-Typhoon 8/Typhoon 8 or above #	If this is raised on the day of the Examination, and Learners are, therefore unable to travel to the Examination Centre, Learners can take the online Examination from their own home under the following guidelines *)
Amber Rainstorm	Examination will continue as normal
Red Rainstorm #	If this is raised on the day of the Examination, and Learners are, therefore unable to travel to the Examination Centre, Learners can take the online Examination from their own home under the following guidelines *).
Black Rainstorm #	If this is raised on the day of the Examination, and Learners are, therefore unable to travel to the Examination Centre, Learners can take the online Examination from their own home under the following guidelines *)

Examination Room Guidelines

These guidelines explain LAMDA’s minimum requirements for Centres and examination rooms so that Learners may perform in the most suitable environment.

Devices: Learners will need to use an electronic device for their exam (computer or laptop/ tablet). Please ensure the following:
- The Learner is familiar with the device before use;
- All apps/system updates are installed prior to the exam;
- The device is placed on a level and stable surface;
- Microphone is enabled and can pick up the user’s voice when speaking or singing;
- Camera is enabled;
- The device is fully charged or plugged into an electric outlet;
- No other applications or windows are open on the device other than Zoom;
- All Notifications are turned off on the device;
- The Learner has earphones/headphones in case they are needed for the Knowledge section.

WiFi: the exam will take place live on Zoom (online platform). There should be a good WiFi connection (recommended 10mb or plug-in ethernet) and internet access. We recommend no other household members use the WiFi during the exam.
Size of the Examination Room: The size of the examination room should be appropriate for the examination(s) being undertaken with no obstructions to the Examiner’s sight line (e.g., pillars or furniture.
Visibility of Learner: the learner must be in full view at all times during the exam. They should rehearse the stage area in front of the camera before their exam.

- Learners must be fully visible (from head to feet) for the following examinations:
  - Reading for Performance – Grades 1, 2 and 3
  - Acting Solo/ Duologue – Grades 6, 7 and 8
  - Devising Drama Solo/ Duologue – Grades 6, 7 and 8
  - Musical Theatre Solo/ Duologue – Entry Level to Grade 8
  - Shakespeare Solo – Level 2 and Level 3
  - PCertLAM – Unit 2

- Learners must be fully visible from at least the knees up for the following examinations:
  - Acting Solo/ Combined/ Duologue – Grades 4 and 5 o Devising Drama Solo / Duologue – Grades 4 and 5
  - Speaking Verse –Grades 6, 7 and 8
  - Speaking in Public – Level 3 Grades 6, 7 and 8

Examination Room Use: The room must be for the sole use of the examination. Please remind others in the house/ venue that exams are in progress and not to disturb the Learner during their exam.
Reflective Surfaces/ Glare: mirrors must be covered so that Learner and Examiner are not distracted. Ideally, Learners should not stand with windows behind them unless they are covered with a curtain so that the Learner is visible without glare. Consider lighting carefully to ensure the Learner’s facial expression is clear at all times.
External and Internal Noise: The venue and examination room must be as quiet as possible, so as not to distract the Learner and ensure audibility. The Learner must not be prompted or spoken to during their exam by anyone other than the Examiner.
Exam Pieces and Notes: Learners are permitted to have a copy of their pieces with them in the exam, but these must have no notes or annotations on them. There must also be no notes anywhere else in the room.
Distracting Items: The walls of the room should be as plain as possible. Unnecessary items, such as furniture not being used in the performance, should be removed or moved to the outskirts of the room. Items that could identify the Learner (e.g. school logo) should also be removed.
Music Accompanist or Equipment Operator: Musical instruments and/or music playback devices should be situated so that the accompanist or equipment operator is within shot (ideally behind the Learner). They should not obscure the sight line of the Examiner or distract the Learner.
Power: working power points must be present in the room for the exam and music playback devices.
Table and Chair: ensure there is a comfortable chair/ seat for the Learner to sit on during the Knowledge section. A table should also be provided for the Learner.

Studio Starlit
Exams Regulations Guide

Exam Regulations for London Academy of Music and Dramatic Art (LAMDA) organised by Starlit Voice Limited (“Studio Starlit”) as a recognised and registered LAMDA Centre.

INTRODUCTION

The LAMDA Examination (‘the Examination’) is a graded examination conducted by the London Academy of Music and Dramatic Art (“LAMDA”). LAMDA Examinations are hugely important as a means of providing students worldwide with crucial skills that will benefit them in the long term. LAMDA’s reputation for world-class speech and drama training transcends through its examinations.
LAMDA Exams is an awarding organisation recognised by The Office of Qualifications and Examinations Regulation (Ofqual), which regulates qualifications, examinations and assessments in England.
LAMDA Exams offers world-renowned qualifications in communication and performance and inspires the next generation of confident communicators through our examinations in drama, literature and poetry.

STUDIO STARLIT

Starlit Voice Limited (trading as Studio Starlit) is a recognised and registered LAMDA Examination Centre. Studio Starlit is Hong Kong’s premier communication and performance training provider, offering more than just a drama lesson. We go out of our way to ensure our students walk away with a well-rounded communication, theatre and performing arts experience. We take great pains to allow our students the freedom to explore and strengthen their talents while, at the same time, enhancing core skills for communication and performance.

Studio Starlit provides integrated LAMDA Performance and Communication Programmes to ensure that learners are rewarded with an international qualification. We embrace the examination process as another opportunity for students to share their creativity with others while keeping the experience as enjoyable as any class activity.

EXAM REGULATIONS GUIDE (THE “GUIDE”) BY STARLIT VOICE LIMITED (THE “CENTRE”)

Learner registration is accepted as evidence that the customer agrees to the regulations laid down by Studio Starlit in this Guide.
The Centre must confirm which pieces are being performed by the Learner(s) and provide copies of these pieces 2 weeks before the examination event.
The Centre Coordinator must be available throughout the exam day via phone and email, to answer any queries and provide updates. This helps to ensure the smooth running of the day.
Learners must be present at the examination venue at least 15 minutes prior to the stated time of their examination. LAMDA reserves the right to only assess Learners who arrive on time for their examination. Examiners are under no obligation to assess late Learners. Fees will not be returned.
Only the Learner(s), Examiner, and authorised third person must be present in the exam room during the exam. Authorised third persons include: an accompanist/music technician or a person pre-authorised by LAMDA. Please contact the Centre if there is a need for Authorised third persons with a reasonable justification. The Centre Coordinator will check if there is any indication that an unauthorised person is in the exam room during the assessment, the Learner’s exam will be referred to LAMDA, and the Learner’s exam may become invalid as it is a breach of LAMDA’s Exam Regulations.
Learners aged 16 or over at the time of their examination must have their proof of identity with them for their exam. The Centre will check and verify the Learner’s ID prior to the start of the assessment. Photocopies will not be accepted.
Changes cannot be made to the event once it is made live and the finalised timetable has been dispatched without prior authorisation. The Centre and Examiners cannot authorise any changes to the timetable.
If a Learner is absent or withdraws for any reason, their examination slot cannot be taken by another Learner. Fees will not be returned.
A valid medical certificate must be presented if the learner is absent due to illness. Fees will not be returned. The Centre will communicate with LAMDA and request a make-up exam. The make-up exam’s application result, date, time and any additional administrative fees are subject to arrangements between LAMDA and the Centre.
The official examination venue has been arranged by the Centre and approved by LAMDA. Except for a Severe Weather situation (please refer to the Centre’s Severe Weather Procedure and Policy), all the exams should take place at the examination venue arranged by the Centre. Under unforeseen circumstances, which are valid and reasonable, where an examination venue needs to be relocated to another venue, the Centre’s decision is final. If a Learner cannot be present at the new venue, the Learner is considered absent or withdraws. Fees will not be returned.

Studio Starlit
Privacy Policy

(A) Statement of policy

Privacy policy statement

Starlit Voice Ltd. respects personal data and is committed to complying with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486). You may be invited to provide personal data to Starlit Voice Ltd. on a voluntary basis. Personal data are kept for the fulfillment of the purpose or its directly related purpose for which the data are used.

(B) Statement of practice

Kinds of Personal Data Held & Main Purposes of keeping Personal Data

There are five general categories of personal data held by Starlit Voice:

1. Student Information
  Student information, which includes information supplied by students and parents, is collected in connection with student application for admission, for registration, academic, administrative, research, statistical and marketing purposes for Starlit Voice Ltd. Student records are kept for purposes that include corresponding with, responding to and taking follow-up actions in respect of students, contacts and communications activities. The data will be solely handled by Starlit Voice Ltd. staff but may be disseminated to an authorized third party providing services to Starlit Voice Ltd, in relation to the above purposes, other purposes as allowed by Starlit Voice Ltd. or as required by the law from time to time. These third parties include organizations such as local and overseas educational institutions, examination authorities and government departments.
2. Personnel Information
  Personnel information, which includes personal particulars, job descriptions, details of compensation and benefits, performance appraisals, references and disciplinary matters relating to job applicants, employees and former employees of Starlit Voice Ltd. Personnel records of employees are kept for human resource management purposes, relating to matters such as employees’ terms of employment, performance appraisal, providing references, professional development, discipline and termination.
3. Other Records
  Other records, which include administration and other files, contain personal data provided to Starlit Voice Ltd. by individuals for purposes other than those connected with students, contacts, communications or employment. Other records are kept to enable Starlit Voice Ltd. to carry out various functions and activities which vary according to the nature of the purpose for which such records are to be used, including the administration of Starlit Voice Ltd. functions and activities, seeking advice on operational matters, undertaking communications and training activities organized by, or on behalf of, Starlit Voice Ltd, including the acquisition of services and handling of enquiries from members of the public.
4. Visual Materials
  Starlit Voice Ltd. may take photos and videos of students within the classroom and at school related events. Starlit Voice Ltd. will use the visual material(s) – including any images, video, text, photographs, graphics or audio to enable Starlit Voice Ltd staff and members of the public to have a better understanding of how students are learning, and for the purpose of promoting Starlit Voice Ltd. activities. This may include placing visual material(s) in Starlit Voice Ltd publications, on our website and in our promotional materials. In addition, Starlit Voice Ltd. may also place visual material(s) on third party websites such as Flickr, Vimeo and YouTube which allow for other third parties to display or embed visual material(s) from these websites on any other website.
5. Records collected on webservers
  Records collected on webservers, which include email addresses (whereas they constitute personal data under specific circumstances that the addresses can be used to identify an individual) collected for newsletter subscription. Records collected on webservers are kept for the purpose of sending newsletters to subscribers registered through the websites.

Protection measures
Starlit Voice Ltd. takes appropriate steps to protect the personal data we hold against loss, unauthorized access, use, modification or disclosure.

Disclosure of personal data
Unless permitted or required by law, Starlit Voice Ltd. will not disclose any personal data to any third parties without prior written consent.

Right of access and correction

Under the Hong Kong Personal Data (Privacy) Ordinance, individuals have the right to request access to and correction of their personal data. Should you wish to access or correct your personal information held by us, please send your enquiry or request to Starlit Voice Ltd. by post, by email or by fax.

Data protection issues/enquiries

Issues/enquiries should be addressed to Starlit Voice Ltd. as follows:

By Mail

1003 Knutsford Commercial Building, Knutsford Terrace, Tsim Sha Tsui, Kowloon

Hong Kong

By Email

Please send to info@starlit.hk

By Fax

Please send to +852 2895 2187

Studio Starlit